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We have a procedure that is followed with regards to formal complaints Firstly, a complaint can only be accepted
once you lodge a formal complaint (which is logged for future reference)
The other party is given 7 days to respond. If they do not respond, their use of our service may be suspended until the matter is resolved. We will consider both sides of the story and decide if any action should be taken Our current policy is to ban any user permanently for serious misdemeanours or suspend any user who has more than 3 relatively minor complaints against them in a one year period until they can assure us and demonstrate that any previous problems will not be repeated Please be aware that there are almost always two sides to any disagreement, and in our experience, the complainer is often partially, or as much to blame as the complainee. Please do not submit complaints where a situation is being dealt with, or due to be dealt with by legal means.
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