Mail Troubleshooting

Troubleshooting email delivery

Are you receiving your Loadup emails? ( alerts, newsletters, load posting confirmations etc. )

Firstly, subscribers should ensure that we have your correct (and correctly spelled) email address, which is shown in your account settings in the members area, contact us with the correct address if it is wrong.
Load posters who are not subscribers should check that the email address which is filled in automatically for you on the load posting form is correct. Change it next time you post a load, if it is wrong

Secondly, check that your mailbox is not full and that your email provider is not actively blocking emails from loadup.co.uk due to your anti-spam settings. Some webmail providers such as yahoo, which now provide for btinternet, or aol, hotmail etc. have a bulk mail or Spam folder in which they place any email suspected as spam. Unfortunately the system doesn't work very well. If any of our emails is in that folder, highlight them and then click the "Not Spam" button - see below

To ensure delivery of Loadup emails to your inbox, please add admin(at)loadup.co.uk to your address book, replacing (at) with the @ symbol. ( It is printed this way on our public pages to prevent spammers spidering this website for email addresses )

If you already have one of our emails in your inbox, click on your email provider below for information on how to add loadup to your address book or contacts list.

If your email is with AOL or HOTMAIL and all the following fixes fail, we suggest that you get a decent (not free) email address.

Note: where the instruction says 'Open the email', you do this by double clicking on it.

FIRST, AOL PROBLEMS

AOL users should check their mail settings as follows:

From the main menu on AOL settings page, select mail centre -> mail controls -> set up mail controls
Select the screen name to modify then in your 'mail and spam controls' screen, add loadup.co.uk to 'people I know', or click 'allow mail from all senders'
Make sure the 'mail with clickable hyperlinks' option is unchecked then click OK.
If you still do not receive emails from us, contact the AOL helpdesk requesting not to block emails from loadup.co.uk
Better still, obtain a decent e-mail provider, anyone but AOL or HOTMAIL(who are absolutely hopeless e-mail providers)

» Is your email provider AOL 9?
» Is your email provider AOL 8?
» Is your email provider AOL Netmail?
» Is your email provider Earthlink?
» Is your email provider Earthlink Webmail?
» Is your email provider Hotmail?
» Is your email provider MSN?
» Is your email provider Netscape?
» Is your email provider Outlook 2000?
» Is your email provider Outlook Express?
» Is your email provider Yahoo?

AOL 9
Open the email. i.e.. Double click on it
Click the Add Address button on the right side of the screen.
Click the SAVE button on the New Contact pop-up.

AOL's built-in SPAM filter may have caught the messages we sent you.
Click on the Spam folder and look for email messages from @loadup.co.uk Highlight those messages and click on the "This is not Spam" button

AOL 8
Open the email. ie.. Double click on it
Click the Add to Address button on the right side of the screen.
Click the SAVE button on the pop-up screen.

AOL Netmail
Open the email. ie.. Double click on it
Click the Add to Address button on the right side of the screen.
Click the SAVE button.

Earthlink
Open the email. ie.. Double click on it
Click the ADD button.
Click the Yes button.

Earthlink Webmail
Open the email. ie.. Double click on it
Click the ADD TO ADDRESS BOOK link.
Click the SAVE button on the next screen.

Hotmail
Open the email. ie.. Double click on it
Click the SAVE ADDRESS(ES) button at the top of the message header.
Click OK button on the next screen.
Back to top

MSN 8
Open the email. ie.. Double click on it
Click SAVE ADDRESSES at the upper right hand side of the screen.
Select the check box next to the address you want to save.
Click the SAVE button.

Netscape
Open the email. ie.. Double click on it
Right-click the FROM ADDRESS.
Click the ADD TO ADDRESS BOOK link in the menu.
Click the OK button on the Address Book pop-up.

Outlook 2000
Open the email. ie.. Double click on it
In the FROM field, right-click the name you want to add as a contact.
Click the ADD TO CONTACTS link on the shortcut menu.
Click the "SAVE AND CLOSE" button in the Contacts pop-up.

Outlook Express
Open the email. ie.. Double click on it
Right-click on the sender's from name.
Click the ADD TO ADDRESS BOOK link in the menu.
Click the OK button on the Properties pop-up.

Yahoo
Open the email. ie.. Double click on it
Click Add to Address Book link next to the FROM ADDRESS in the email header.
Click Add to Address Book again.

If your email is with btinternet, it has now become a Yahoo/BTinternet address, and by default, Yahoo activates SpamGuard whether you want it or not.
Check if any of our emails have been placed in the "Bulk" folder, if so, open them and mark as "Not Spam" to train the SpamGuard program