Email Delivery Troubleshooting.
What is White listing?
Are you receiving your Loadup emails: alerts, load posting, delivery quote request confirmations etc? If not, most email clients allow you to whitelist a single email address or all mails from a certain domain. For a web site that has it's own exclusive domain like ours, it's best to whitelist the whole domain i.e.. *@loadup.co.uk the asterix denotes all loadup email addresses.
Most Internet Service Providers (ISP's) restrict, redirect, or reject inbound emails to save users the time and hassle of having to deal with spam mail. However, new studies are showing that a number of ISPs are rejecting millions of legitimate email messages every day.
Mass emails and communications from sources like social networking sites, and even loadup.co.uk are not being delivered to users. The problem is that even though users have specifically requested to receive these emails, the messages are being rendered undeliverable because of something called "spam confusion."
According to Margaret Farmakis, senior director of response consulting for Return Path, "About one in five commercial permission-based emails are being blocked globally, and 15 percent in Europe are blocked because ISP's are treating them as spam."
If you are missing email messages from Loadup or from any other source, contact the customer service department at your email provider and ask them to stop blocking the messages.
Specifically for Loadup:
Firstly, members should ensure that we have your correct email address, which is shown in your account settings in the members area, contact us with the correct address if it is wrong.
Customers should check that the email address which is filled in automatically for you on the load posting form is correct. Change it next time you post a load, if it is wrong.
Secondly, check that your mailbox is not full and that your email provider is not actively blocking emails from loadup.co.uk due to your anti-spam settings. Some web mail providers such as yahoo, which now provide for btinternet, or aol, hotmail, googlemail etc. have a bulk mail or Spam folder in which they place any email suspected as spam. Unfortunately the system doesn't work very well. If any of our emails is in that folder, select them and then click the "Not Spam" button - see below.
To ensure delivery of Loadup emails, find your 'whitelist' or 'approved senders' facility and put *@loadup.co.uk in it. The * symbol is a wildcard which means any user.
With most email programs, you just open one of our emails, in the From field, right-click the email address and use 'Add Sender to Safe Senders List' / 'Add to Contacts' / 'Add to Address Book' or similar wording. With some email programs like Yahoo, don't open the email, right click on it, then 'Add Sender to Contacts', then 'Save'.
To ensure delivery of Load alert emails if you can't whitelist a whole domain that way, put noreplytoalerts(at)loadup.co.uk and admin(at)loadup.co.uk in your contacts list. We always print (at) on web pages to prevent robots harvesting email addresses, replace (at) with the at symbol @
Finally, if your email provider continues to frustrate you with delivery problems, get another email address from a different provider.
Full Instructions For Various Email Clients:
The following instructions will vary over time when different email providers update their programs and the exact wording might change.
If you already have one of our emails in your inbox, click on your email provider below for information on how to add loadup to your address book or contacts list.
If your email is with AOL or HOTMAIL and all the following fixes fail, we suggest that you get a decent (not free) email address.
Note: where the instruction says 'Open the email', you do this by double clicking on it.
» Android Devices - Samsung, Google Nexus
» iOS Devices - iPad, iPhone, iPod Touch1
» Is your email provider AOL 9?
» Is your email provider AOL 8?
» Is your email provider AOL Netmail?
» Is your email provider Earthlink?
» Is your email provider Earthlink Web mail?
» Is your email provider Hotmail?
» Is your email provider MSN?
» Is your email provider BT Internet?
» Is your email provider Yahoo?
» Is your email program Netscape?
» Is your email program Outlook 2000?
» Is your email program Outlook Express?
Android
In the default email client, touch the picture of the sender.
Click OK to add to contacts
iOS Devices
On any message, tap the sender and add to either a new contact or an existing contact
AOL 9
AOL users should check their mail settings as follows:
From the main menu on AOL settings page, select mail centre -> mail controls -> set up mail controls
Select the screen name to modify then in your 'mail and spam controls' screen, add loadup.co.uk to 'people I know', or click 'allow mail from all senders'
Make sure the 'mail with clickable hyperlinks' option is unchecked then click OK.
If you still do not receive emails from us, contact the AOL helpdesk requesting not to block emails from loadup.co.uk
Open the email. i.e.. Double click on it
Click the Add Address button on the right side of the screen.
Click the SAVE button on the New Contact pop-up.
AOL's built-in SPAM filter may have caught the messages we sent you.
Click on the Spam folder and look for email messages from Loadup. Highlight those messages and click on the "This is not Spam" button
AOL 8
Open the email. i.e.. Double click on it
Click the Add to Address button on the right side of the screen.
Click the SAVE button on the pop-up screen.
AOL Netmail
Open the email. i.e.. Double click on it
Click the Add to Address button on the right side of the screen.
Click the SAVE button.
Earthlink
Open the email. i.e.. Double click on it
Click the ADD button.
Click the Yes button.
Earthlink Web mail
Open the email. i.e.. Double click on it
Click the ADD TO ADDRESS BOOK link.
Click the SAVE button on the next screen.
Hotmail
Open the email. i.e.. Double click on it
Click the SAVE ADDRESS(ES) button at the top of the message header.
Click OK button on the next screen.
Back to top
MSN 8
Open the email. i.e.. Double click on it
Click SAVE ADDRESSES at the upper right hand side of the screen.
Select the check box next to the address you want to save.
Click the SAVE button.
Netscape
Open the email. i.e.. Double click on it
Right-click the FROM ADDRESS.
Click the ADD TO ADDRESS BOOK link in the menu.
Click the OK button on the Address Book pop-up.
Outlook 2000
Open the email. i.e.. Double click on it
In the FROM field, right-click the name you want to add as a contact.
Click the ADD TO CONTACTS link on the shortcut menu.
Click the "SAVE AND CLOSE" button in the Contacts pop-up.
Outlook Express
Open the email. i.e.. Double click on it
Right-click on the sender's from name.
Click the ADD TO ADDRESS BOOK link in the menu.
Click the OK button on the Properties pop-up.
Yahoo / BT Internet
Open the email. i.e.. Double click on it
Click Add to Address Book link next to the FROM ADDRESS in the email header.
Click Add to Address Book again.
If your email is with btinternet, it has
now become a Yahoo / BT internet address, and by default, Yahoo activates
Spam Guard whether you want it or not.
Check if any of our emails have been placed in the "Bulk" folder,
if so, open them and mark as "Not Spam" to train the Spam Guard
program
Yahoo - New 'Yahoo Mail' Update
Don't open the email, right click on it
Click 'Add Sender to Contacts', then click 'Save'.
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