Privacy & Data Protection

In a Nutshell:

  • We take great care to keep all of our user's information safe and we will never share it with others.
  • Unlike many large companies who have neglected to secure their web site or server against vulnerabilities, we have protected ours from exploits for many years.
  • No user's email address is disclosed to anyone, on-site or off, quotes are sent via our messaging system.
  • When users submit a telephone contact, it is available only to transporters, not publically.
  • We do collect anonymous statistics about your visit, like which of our pages you viewed, for our own use.

In Detail:

Contact details submitted on the website will not be passed on to any third party other than contact details of transporters to customers in quotation messages. Transporter's profiles and contact details are made available to customers.

We were stunned to hear that a large company like talktalk wasn't implementing security against common exploits like SQL injection or similar, while a smaller company like Loadup has had potential security holes plugged for many years and we constantly review our system for future security exploits to keep your data safe. We do not disclose any details of how we go about it for obvious reasons.

We are not in the business of collecting data for long term storage or any other use and regularly delete archived material.

We will contact users by email with confirmation of postings, quotations, reminders and load alerts, but only in the minimal way consistent with the normal operation of our system. We do not keep mailing lists or send out newsletters, a quarterly reminder is sent. All users have the ability to opt out of any of this communication at any time.

Financially sensitive information such as credit and debit card details are not asked for or stored on our service.
Subscription payments take place off our site and are submitted directly to WorldPay Ltd on their secure servers using https SSL (Secure Sockets Layer) technology. Loadup does not have access to this information.

Anyone posting information on the publicly viewable 'for sale' or 'empty vehicle board' will of necessity be displaying at least one form of contact information on the page. The contact details of businesses using these pages are regarded as 'in the public domain'.

If you voluntarily disclose additional personal information, without being prompted by Loadup, on the publicly viewable message board for example or other areas of the web site, this policy does not apply to such information.

Where a password is used to protect your information, it is your responsibility to keep your password confidential.
If you are sharing a computer with anyone, you should not allow your computer to remember login details.

If users choose to follow links to other web sites, they must understand that this privacy policy is no longer in force, and that they should read the terms of use of the web site where they landed.

We are committed to safeguarding your personal information, we are legally obliged to use it in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 i.e. data protection laws.

Visitor Statistics

We measure visitors to our web site using Google Analytics. This records which pages you view, how you arrived, and some information about your browser. The process is anonymous.

The information from analytics gives us some understanding of how parts of our site are performing. We use this information to improve performance.

You can learn more about Google Analytics or opt out of google analytics.


We use 'Google Adsense' advertising on pages that are not important to site functioning.

You can learn more about Google Advertising or opt out of 'Google Adsense'.

If you have any questions regarding our Privacy Policy, contact us using our web contact form


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