User Advice & Fraud Prevention
Notice: If you have listed a load for delivery, check your email spam folder for our transporter's quotes.
We advise anyone looking for a delivery quote, to make the following checks with any haulier, removal company or courier before finally agreeing to the job.
- Copy of operators licence (Vehicles / trailers gross weight over 3.5 ton)
Vans with gross weight < 3.5 tonnes do not require an operators licence
- Copy of the transporter's goods-in-transit insurance
- Registration plate of vehicle collecting the load
- Written contract / confirmation with fully inclusive cost for delivery
Having a copy of the transporter's goods-in-transit insurance not only verifies the transporter's credentials, but in the unlikely event of loss or damage, you can contact the insurer directly.
When you post a load, we send you an email containing a 'Transporter Profiles' link that you can use to check the profiles and user ratings of transporters who contact you with quotes. It will also show how long a transporter has been a member. Be sure to use it.
Do not underestimate the weight, volume or size of goods, a transporter depends on accurate information to make sure his vehicle is adequate for the job.
Do not pay in advance except possibly a small deposit. Only pay on successful and undamaged completion of delivery and never pay using a money transfer service. For overseas removals, you can expect to pay a larger deposit if ferry booking costs are involved.
We give this advice because although our systems provide you with good trust for older members, it is always possible that a newly subscribed transporter member who we are unable to provide user feedback for, might attempt to sub-contract out a job to a non-member company, although this rarely happens, it can happen before our systems can detect any wrongdoing. These very simple precautionary measures will safeguard your interests.
For house removals, you should check if your own house contents insurance covers you for loss or damage in transit if you decide to accept a quote from a general courier without house removal insurance. If you decide to accept a quote from one of our dedicated removal companies however, they will have a higher degree of insurance cover specifically tailored for full home removals.