Lodge a Complaint

We have a procedure that is followed with regards to formal complaints but before lodging a complaint, please check that you followed our user advice

A complaint can only be accepted once you lodge a formal complaint here from this page (which is kept on record for future reference)
Your complaint will be forwarded to the other party to hear their side of the story. Any 'off the record' comments will be ignored.

Note that Loadup is not in the business of dispute resolution, our complaint system is used to alert us quickly to any rogue users.

If the issue is regarding damage during delivery, it should be resolved initially via the transporters insurance or your own household insurance where applicable, or as a last resort, the small claims court.

Please do not submit complaints regarding minor squabbles or small amounts.